The increased use of technology in the ICU has resulted in which consequence for patient care?

• A. Decreased risk of errors in patient care
• B. Decreased therapeutic nurse-patient communication
• C. Improved overall patient satisfaction with care
• D. Improved patient safety across the entire spectrum

Answer: (B)

Technology in the ICU enhances data gathering, monitoring, and rapid responses, but it can shift nurses’ focus toward screens, alarms, and documentation. When attention is pulled to devices and charts, there is less time for direct, meaningful interaction with patients—explaining processes, addressing concerns, and providing reassurance. This reduction in face-to-face communication is what’s meant by a decrease in therapeutic nurse-patient communication, a key aspect of holistic, patient-centered care. While tech can improve safety in some ways, it doesn’t automatically guarantee better overall safety or satisfaction, and it can introduce new challenges like alarm fatigue or miscommunication.