The committee that designed improvements to critical care waiting areas recommends several changes. Which of the following is NOT an improvement?

• A. Use dark paint and minimal lighting
• B. Large space
• C. Coffee and soft drinks in the waiting area
• D. Televisions and videocassette players in the waiting area

Answer: (A)

In critical care waiting areas, the environment plays a big role in how calm and supported families feel during stressful times. Dark paint and minimal lighting would make the space feel gloomy and poorly lit, which can heighten anxiety, reduce visibility, and feel unsafe—so this option does not fit the goal of creating a reassuring, comfortable environment.

By contrast, a larger space helps prevent crowding and noise, making it easier for families to move around and find a quiet, private moment. Offering coffee or soft drinks supports comfort and hydration during long waits. Providing television or video options can give families something to engage with or distract them during stressful waits, which can help cope with the experience.